Refund Policy

Lost Keys Rescue Auto Locksmith

Last updated: Jan 2026

This refund policy explains when refunds may or may not be issued for services provided by Lost Keys Rescue Auto Locksmith.
 

1. Call-Out Fees

All call-out fees are non-refundable once a technician has been dispatched or has arrived at the location.

Call-out fees cover travel time, fuel, and attendance at the vehicle.
 

2. Completed Work

Once locksmith services have been successfully completed, including but not limited to:

• Vehicle entry

• Key cutting

• Key programming

• Replacement keys

the service is considered fulfilled and non-refundable.
 

3. Unsuccessful Jobs

If work cannot be completed due to factors outside of our control, including but not limited to:

• Vehicle electrical faults

• Damaged locks or immobiliser systems

• Incorrect vehicle information

• Customer not present

• Dead vehicle battery preventing programming

the call-out fee and diagnostic time may still be chargeable.
 

4. Parts and Keys

Any keys, remote fobs, or parts supplied are non-refundable once cut, programmed, or ordered, unless they are proven to be faulty.

Faulty parts may be replaced at our discretion.
 

5. Deposits

If a deposit is required for special-order keys or parts:

• Deposits are non-refundable once parts have been ordered.
   

6. Warranty Issues

If a key or part supplied by us becomes faulty within the warranty period, we will inspect the issue and may:

• repair the issue

• replace the part

• reprogram the key

Refunds are not normally issued where a repair or replacement can resolve the problem.
 

7. Customer Cancellation

If a customer cancels a job after a technician has already been dispatched, the call-out fee may still apply.
 

8. Refund Processing

If a refund is approved, it will be processed using the original payment method where possible.

Refund processing may take 5–10 business days depending on the payment provider.
 

9. Contact

If you have questions about this policy, please contact:

Lost Keys Rescue Auto Locksmith
Email: info@lostkeyrescueautolocksmith.co.uk